Frequently Asked Questions
Everything you need to know about bringing Auk into your home.
What is the typical delivery timeframe for furniture?
Most of our standard furniture pieces are delivered within 7-14 business days. For custom or handcrafted items, please allow up to 4-6 weeks for production and shipping.
Do you offer White Glove delivery services?
Yes, we offer White Glove delivery for an additional fee. This service includes room-of-choice placement, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
At Auk, we prioritize the planet. Our wood is FSC-certified, and we use eco-friendly finishes and recycled textiles whenever possible to ensure your home is both beautiful and ethical.
Can I request fabric samples before purchasing?
Absolutely. You can order up to five fabric swatches for free through our website to help you visualize how our materials will look and feel in your space.
Do my Auk products come with a warranty?
All our furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.